Frequently Asked Questions
FQA
Subscriptions & Learning Packages

Subscription cancellation and refunds are subject to the platform’s refund policy, which can be found in the Terms of Use.

You can subscribe via the official website or mobile app, with multiple payment options available.  

  • Free Plan: Provides basic educational content and an introductory experience of the platform.  
  • Standard Plan: Grants access to interactive lessons and assessment tests.  
  • Advanced Plan: Offers expanded learning tools and additional content.  
  • Premium Plan: Provides a full learning experience, including all services and extra features.  

Yes, the platform uses cookies to improve the user experience. Cookie settings can be adjusted through (Cookie Preferences).  

  • The platform is committed to protecting user data in accordance with digital security standards.
  • User data is not shared with third parties unless explicitly authorized by the user or required by applicable laws.  
     
  • The platform is intended for educational purposes only.
  • Users must adhere to positive interaction standards in the learning environment.  
  • Users must respect intellectual property rights for all educational content.  
     

Yes, the platform includes a blog featuring educational articles, language learning tips, and updates on the latest language teaching methods.

Ensure you enter your credentials correctly, or try resetting your password via email. If the issue persists, contact technical support for assistance.

You can reach the support team via email or live chat on the platform.

Yes, practice tests are available through the Arabic Language Academy (Academy Link), which provides training assessments to help learners prepare for the actual exam.

They can take the Hamzah Academic Test (Test Link) after completing each learning level.

Yes, the platform offers interactive applications, audio exercises, and educational videos to enhance the learning experience.

Learners undergo periodic assessments to measure their comprehension, with detailed performance reports and recommendations for improvement.

Yes, the platform allows learners to select lessons and activities that match their level and learning needs.
 

General-purpose courses: Teach Arabic for daily communication and general use.
Specialized courses: Focus on professional fields, such as Medical Arabic, Business Arabic, and Sports Arabic.
 

The platform provides five levels based on the CEFR framework:

  1. Zero Level (Introductory): For beginners with no prior Arabic knowledge.
  2. Beginner Level: Focuses on basic skills (reading, writing, speaking, and listening).
  3. Level One: Enhances daily communication and comprehension of simple texts.
  4. Intermediate Level: Develops expression skills and understanding of complex texts.
  5. Advanced Level: Aims for linguistic proficiency in academic and professional contexts.

Some content can be downloaded for offline access, but live lessons and interactive activities require an internet connection.

Yes, users must be at least 16 years old to register and access the educational programs.

You can sign up via the official website or mobile app by entering your email and creating an account, or by using your social media accounts.

Yes, the platform is accessible via computers and smartphones through the Ahlaan wa Sahlan app, available on iOS and Android.

Yes, a free subscription is available, allowing users to explore the educational content before subscribing to paid plans.

Yes, the platform offers foundational courses, making it ideal for learners with no prior knowledge of Arabic.

Yes, the platform adheres to global educational standards and has been developed in collaboration with experts in teaching Arabic as a second language. It is also supported by the King Salman Global Academy for the Arabic Language.

The platform follows the Common European Framework of Reference for Languages (CEFR) and integrates both self-paced learning and live interactive lessons. It also provides a wide range of enrichment tools to enhance the learning experience.

It is a digital learning platform designed to teach Arabic to both native and non-native speakers. It offers courses from the beginner (zero) level to the advanced level, along with specialized language programs tailored to professional fields such as medicine, business administration, and sports.


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